Acts as a liaison to assigned County departments; meets with customer to resolve conflicts between system capabilities and customer requirements; explains cost, delays and impairment of overall system efficiency; suggests and justifies alternatives to customers’ initial requests.
Coordinates network operations, maintenance, repairs, or upgrades; monitors and analyzes network performance and data input/output reports to detect problems, identifies inefficient use of computer resources; participates in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
Analyzes, designs, tests, and evaluates network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet and other data communications systems; diagnoses problems and replaces defective components.
Level II
Administers, analyzes, designs, modifies and maintains the County networks and related computing environments including computer hardware, systems software, applications software, and all configurations; recommends changes to improve systems and network configurations and determine hardware and software requirements related to such changes.
Analyzes computer program specifications and determines the logical sequence; converts project specifications and statements of problems and procedures to detailed logical flow charts for coding into computer language; designs program flow charts and reviews logic; codes logic flow into appropriate language; conducts program and module testing and develops test procedures; creates data for test run; reviews test results for logic correctness and program requirement; debugs program.
Writes, updates, and maintains computer programs or software packages to handle specific jobs such as tracking inventory, storing or retrieving data, or controlling other equipment; solves problems in programming arising from software interfaces, complex design requirements, and the use of new sophisticated computer languages; consults with customers to clarify program intent, identify problems, and suggests changes.
Requirements :
Minimum Level I: An Associate’s Degree from an accredited college or university in Computer Science, Management Information Technology or a field related to the work and two years of relevant (within the last five years) analytical network, applications and communications systems experience. Candidates with strong experience who lack the education are encouraged to apply.
Minimum Level II: An Associate’s Degree from an accredited college or university in Computer Science, Management Information Technology or a field related to the work and one year of experience at a level equivalent to the County’s class of Information Technology Analyst I level. Prior to completion of probationary period, successfully complete one certification program as identified and determined by the department depending on the area of assignment: applications, operations or help desk. Ability to maintain the certification obtained during probationary period. Candidates with strong experience who lack the education are encouraged to apply.